Mili Storage Terms of Use

By purchasing or using any of Mili Storage's Services, you confirm you have agreed to the Terms of Use and read and understood our Privacy Policy and Cookie Policy.

This Personal Property Storage Agreement ("Agreement") is entered between you (referred to as either "You" or "your") and Mili Express Inc., (referred to as either "Mili Storage", "we", "our" or "us"). Mili Storage will provide the moving, storage and/or shipping of your boxes and personal property from your designated address to Mili Storage's storage location(s) and either to your new designated address or the return of same back to you in accordance with the terms and conditions of this Agreement. Please read this Agreement carefully.

Definitions

The defined terms in this Section 1 are used throughout this Agreement and shall have the following meanings. All terms not defined should be defined with logical reasoning and appropriate judgement. "Storage Plan" or "Custom Plan" means the individual storage plans for each specific Property. "Box" or "Boxes" mean the carton or cartons containing your materials to be stored by Mili Storage under this Agreement and shall include cartons provided by Mili Storage ("Mili Storage Box") as well as your own. "Tape" means the packing tape used to seal a Box under this agreement and shall include packing tape provided by Mili Storage ("Mili Storage Tape") as well as your own. "Mili Storage Website" means the Mili Storage website located at https://www.Mili Storage.ca as well as any web pages under the domain. "Mili Storage Supplies" means any and all packing materials supplied by Mili Storage on your behalf under this Agreement and shall include Mili Storage Boxes, Mili Storage Tape, and any other packing supplies. "Property" means any and all items stored or held by Mili Storage on your behalf under this Agreement, including all items contained within a Box and the box itself, individual items not stored within a Box, and boxes and items stored within a Space Plan. "Services" means the services provided by Mili Storage under this Agreement, including all box drop-off, pick up, labour and moving, transportation, storage, and delivery services. "Appointment Dates" mean any date where Mili Storage will be meeting with You, including but not limited to "Box Drop-Off Dates", "Pickup Dates", or "Delivery Dates". "Start Date" means the date that Mili Storage picks up Boxes or other Property from You. "Storage Term" means the storage duration used per billing cycle of 1 month, in respect to the pickup dates ("Pickup Dates") and return dates ("Delivery Dates") listed on our Website. "Box Drop-Off Dates" means the dates when Mili Storage Supplies (i.e. Mili Storage Boxes) are supplied to You.

Term & Minimum Storage Term

This Agreement will begin and be binding according to the terms herein on the Start Date. There is a minimum storage term of 24-hour, service may end with at least 24-hour advance notice by You or Mili Storage.

If You plan to retrieve your items before the minimum storage term is reached, Mili Storage has the right to automatically charge for the remaining time before delivering your Property.

Modifications

Mili Storage reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Services at any time, effective upon posting of an updated version of this Agreement through the Services. You should regularly review this Agreement, as your continued use of the Services after any such changes constitutes your agreement to such changes.

Scheduling Services

You must schedule all Services in advance by using our Website, or contacting us directly through phone call, email, or Social Media. Availability displayed on our website may at times be inaccurate. Mili Storage will try to meet your requested scheduling of certain dates and times, but cannot guarantee them. Scheduling is based on our availability and discretion, and Appointment Dates may be changed or canceled by Mili Storage at any time.

You or someone You have authorized must be present at your designated address at the date and time of each scheduled pick-up or delivery. Otherwise, we will not pick up or deliver your Boxes or Property, and You will be charged for the Service as if it were completed, along with a cancellation fee. You may cancel any scheduled Services without a cancelation fee if You provide us with at least 24-hours' advance notice of your Box Drop-Off Date or Pickup Date.

Invoice Receipt

Mili Storage's representative after attending to pick up Boxes and Your Property will issue to You an invoice receipt. This receipt document will serve: (i) as confirmation of the number and apparent order and condition of the Mili Storage Supplies supplied to You by Mili Storage, (ii) as confirmation of the number and apparent order and condition of the Boxes and Property received by Mili Storage for carriage and storage subject to any notations listed thereon at the time of receipt, and (iii) as confirmation of the number and apparent order and condition of the Boxes and Property delivered to you by Mili Storage from storage subject to any notations listed thereon at the time of delivery to you. Mili Storage has the right to sign this receipt document on your behalf at any time based on our own confirmation, verbal confirmation from You, or social distancing circumstances.

Pricing

Mili Storage's rates and charges are published on our Website and may be altered by Mili Storage at any given time.

Storage Charges

You will be charged a monthly (or daily) storage charge per item, such as a Box, or an item of Property (not stored in a Box). Storage charges are charged per Storage Term equal to one (1) month (or one day if you are using Vacation Luggage Service), and automatically renewed on a term-by-term basis until terminated. Storage charges are payable to Mili Storage for each Storage Term on the "anniversary" of the Start Date.

You agree to pay a minimum of one Storage Term of storage charges for all Property stored under this Agreement, even if You store your Property with us for less than one Storage Term. Storage charges will not be prorated or adjusted for Property stored for partial terms.

Storage charges vary depending on Property stored, their item category, and/or the specific fixed amount of space purchased. Images and examples of specific items and fixed spaces on the Website are for reference purposes only, and final categorization is at the discretion of Mili Storage. Mili Storage has the right to categorize items in their appropriate category and adjust storage costs if required.

If a Box or Property does not fit into a specific Custom Plan category, you may create a "Custom Item" based on the Box or item of Property's proper and accurate dimensions. Mili Storage has the right to categorize Custom Items into Custom Plan categories if appropriate, and adjust storage charges accordingly. Mili Storage also has the right to measure all Property and Custom Items, and adjust the Custom Plan or recorded Custom Item dimensions, and adjust storage charges accordingly.

If the amount of Boxes or Property that We pick up does not equal to the Storage Plan You purchased, Mili Storage has the right to upgrade You to a larger Storage Plan that is appropriate, and adjust storage charges accordingly. Mili Storage also has the right to measure all Property, and adjust storage charges accordingly based on the amount of space required for storage.

You are entitled to a full or partial refund of your order, minus a 5% processing fee, within seven (7) days of the purchase date or within the time between your purchase date and twenty-four (24) hours before your Box Drop-Off Date or Pickup Date (only if You did not receive any Mili Storage Supplies). After these given time periods, there are no refunds.

Non-Storage Charges

All other Services, including for shipping, appointments, cancellation fees, rescheduling fees, missed appointment fees, late appearance fees, fees for misdemeanours, the drop-off of Mili Storage Supplies, the pickup or delivery of Boxes or Property, labour and moving, or any other fees, will be charged to You at the current rates published on the Mili Storage Website or determined on a case-by-case basis.

Appointment Options

When selecting appointment dates for services, you are presented with different options. You acknowledge that each option has different appointment date availability, and is also priced differently. Prices for each option, for each type of service, is shown to you during booking, and may be categorized under different names.

Taxes

The rates for storage and other Services and products published on our Website do not include applicable taxes. You will be charged and required to pay the applicable federal and provincial sales tax, such as the Canada Goods and Services Tax (GST), Harmonized Sales Tax (HST) and the British Columbia Provincial Sales Tax (PST), in addition to all storage, shipping and other Service charges.

Payment; Overdue Payments; Abandonment

You authorize Mili Storage to automatically charge all applicable charges to the credit card on file with Mili Storage. You will be subject to an Overdue Payment Fee if payment is still not received after an additional 2 attempts within 7-days of the initial charge attempt. Storage plans that are 45 days overdue will be considered abandoned, and all associated items and Property will immediately be deemed property of Mili Storage.

Coupons

Mili Storage reserves the right to modify or cancel coupons at any time. If you do not purchase qualifying Services or meet the coupon requirements, the coupon will not apply. If you return any of the Services purchased with a coupon, the coupon discount or value may be subtracted from the return credit. Mili Storage has no obligation for payment of any tax in conjunction with the distribution or use of any coupon. Coupons are not redeemable for cash, credits, or gift cards, nor is it valid towards previous purchases. Coupons may not be combined with any other coupons, discounts, offers, or promotions. Void if altered, copied, transferred, auctioned or sold. No rain checks issued. Coupons are void if restricted or prohibited by law.

You understand that other restrictions, terms, and conditions may apply. Please contact Mili Storage for more details on specific coupons.

Responsibility for Boxes, Tape and Property

You are responsible for: (i) picking up your Mili Storage Supplies from Mili Storage locations or representatives on your Box Drop-Off Dates (ii) checking your Boxes to make sure they are in good condition before loading them with your Property; (iii) properly sealing each Box and mattress bag with Tape before pick-up; (iv) packing and cushioning all Property to help protect against loss or damage due to overloading, shifting or movement of the Property in the Box during normal transportation to, from or within the storage facility; (v) ensuring the accuracy of any description of Boxes and/or Property listed on Mili Storage's invoice receipt and (vi) unpacking each Mili Storage Box upon final delivery to You at the end of the storage period. You are responsible for any damage to, loss or theft of a Mili Storage Box while in your possession, and must reimburse Mili Storage for all expenses reasonably incurred by Mili Storage to replace or restore any Mili Storage Box that is damaged, lost or stolen while in your possession. The replacement fee for a single Mili Storage Box is $5.00 CAD. Such additional costs, if any, will be charged to your account. Mili Storage is not responsible for ordinary wear and tear to your Property while in storage or in transit, or for any damage to your Property caused by shifting or movement of your Property in Boxes during normal transportation, or shipping of your Property to or from the pickup and delivery locations.

Mili Storage is not liable for any sort of damage that occurs to electronics and fragile items, including but not limited to TVs, monitors, computers, audio/visual equipment, antiques, and limited art pieces. In addition, while we make every attempt to ensure your items are handled with care, Mili Storage is not responsible or liable for any cosmetic damage to all Property such as suitcases or baggage, including but not limited to normal wear and tear, scratches, scuff marks, stains, dents and dirt. Mili Storage is also not responsible or liable for damage that occurs due to the overpacking or poor quality of boxes, suitcases, baggage, or any other storage containers or Property.

Pickup of Mili Storage Boxes

Mili Storage Boxes are only provided if they are intended to be stored or shipped with Mili Storage. If you order a Mili Storage Box, You agree that you have the intention of using the Mili Storage Box to pack your items with, and have Mili Storage pick up the Box in a packed condition to store, in correspondence to your booking. If You fail to provide Mili Storage with the Box(es) in a packed condition, you are subject to a Box Replacement Fee of $10.00 CAD plus applicable taxes per box. You then authorize Mili Storage to automatically charge all applicable charges to your payment method on file with Mili Storage.

Returning Mili Storage Boxes

Unused Mili Storage Boxes can be returned during Pickup Appointments provided they are in the same condition they were received in, untampered with, and can be reused for commercial purchases at a high standard.

Maximum Weight Limit for Items

The maximum weight limit for each personal or box is 66 lbs (furniture excluded). If a personal item or box is 67 lbs or more, it is considered a "Heavy Item" or Furniture. Mili Storage reserves the right to charge additional pickup fee to pick up any "Heavy Item", equivalent to the pickup fee of furniture. Mili Storage does not accept any personal item/box weighing 70lbs or more, and our moving team cannot wait for you if you try to repack during your pickup. Mili Storage also reserves the right to weigh all Boxes, Items, and Property. If the published maximum weight limit matches or is exceeded by the item or box, a furniture pickup fee plus applicable taxes will be automatically charged.

Right to Reject Items and Refusal to Enter Premises

Mili Storage reserves the right to reject any items that do not comply with our standards, do not fit within our means of transportation or storage, are improperly packed, or are of poor cleanliness. This includes the right to refuse entering any premise that is deemed to be hazardous or unsanitary, as well as reject any item that does not comply with our standards in cleanliness or hygiene. Mili Storage also reserves the right to reject any mattresses that are not fully sealed in a proper mattress bag, mattresses of poor cleanliness (no matter if they are sealed in a mattress bag or not), or mattresses that we suspect to contain foreign contamination (i.e. bed bugs). Mili Storage also reserves the right to reject any glass items that are not adequately prepared for transportation and storage, as well as the right to reject any refrigerators that have not been unthawed prior to pickup and properly and completely dried out.

Limitation of Liability

Please read this entire Section carefully as it affects your legal rights.

Limitation of Mili Storage's Liability for Loss or Damage to Shipping Property

Mili Storage provide shipping service of your property from one of your designated address to another of your designated address through third-party carriers. Any loss, damage or destruction of Property occurs after leaving Mili Storage’s possession will no longer be liable by Mili Storage. Mili Storage may assist you in the process of requesting reimbursement by providing adequate evidence and/or contacting third-party courier providers, but will not be required to do so. Any property being shipped by default has a maximum aggregate value of $100.00 CAD per box/personal item, if you require to purchase additional insurance amount, you must first contact Mili Storage’s Representative to inquire such option. In most case, additional insurance cost 5% of the claimed value. For an Item to qualify for any courier’s Insurance Policy, it must meet the criterias listed below.

Limitation of Mili Storage's Liability for Loss or Damage to Storage Property

In the unlikely event that any loss, damage or destruction of Property occurs in connection with the provision of the Services herein, Mili Storage shall not be liable unless and to the extent the loss, damage or destruction resulted from Mili Storage's failure to exercise such care as a reasonably careful person would exercise under like circumstances. If Mili Storage is liable, the amount of damages You may claim from Mili Storage for any such loss, damage or destruction of Property is limited to $0.60 CAD per pound, and a maximum aggregate value of $100.00 CAD per box/personal item, and a total of $500 CAD in total.

For an Item to qualify for our Insurance Policy, it must meet the following three criterias:

The Item is not a Fragile Item, Valuable Item, Item of Exceptional Value, or Prohibited Item, as such terms are defined in our Fragile Items Policy and Terms Of Use

The Item must be readily replaceable and cannot derive its Exceptional Value from its uniqueness, rarity, historical significance, and/or sentimental value

The Item must have its replacement value accurately declared by you through email (milistoragecanada@gmail.com), with rational support, and that value must be less than the limit of our Insurance Policy. Mili Storage reserves the right to refuse to store any item we determine (at our sole discretion) has a stated value that is incorrect

Mili Storage is not liable for any sort of damage that occurs to Fragile Items, as defined in our Fragile Items Policy. Fragile Items include, but are not limited to, TVs, monitors, computers, audio/visual equipment, antiques, and limited art pieces. In addition, while we make every attempt to ensure your items are handled with care, Mili Storage is not responsible or liable for any cosmetic damage to all Property such as suitcases or baggage, including but not limited to normal wear and tear, scratches, scuff marks, stains, dents and dirt. Mili Storage is also not responsible or liable for damage that occurs due to the overpacking or poor quality of boxes, suitcases, baggage, or any other storage containers or Property.

OUR PROTECTION PLANS LIMIT OUR LIABILITY FOR DAMAGES TO FRAGILE ITEMS. BY USING Mili Storage, YOU ACCEPT THE AGREEMENT OF OUR FRAGILE ITEM POLICY, FRAGILE ITEM WAIVER, AND VALUABLE ITEMS POLICY, AND AGREE TO THE CONDITIONS OF ALL OF OUR INSURANCE AND PROTECTION PLANS, INCLUDING OUR LIMITATION OF LIABILITY FOR FRAGILE ITEMS.

No Consequential Damages

In no event shall either party be liable for any consequential, incidental, special or punitive damages, or for loss of profits, regardless of whether an action is brought in tort, contract or under any other theory.

Termination Rights

Either party may terminate this Agreement within seven (7) days of the purchase date or within the time between your purchase date and twenty-four (24) hours before your Box Drop-Off Date or Pickup Date (only if You did not receive any Box or Supplies). If the Agreement is terminated within this given time period, You are entitled to a full or partial refund of your order, minus a 5% processing fee. After these given time periods, there are no refunds.

Prohibited Property and Hazardous Substances

You agree not to store with Mili Storage or place in Boxes any living things, fragile materials, perishables, liquids, firearms, explosives, flammables of any kind, drugs or drug paraphernalia, stolen items, illegal items, any material that may attract vermin or insects, anything that is otherwise dangerous or unsafe to store or handle, or any material that is regulated by federal or provincial law or regulation relating to the environment or hazardous materials. You agree not to store valuable documents, cash, bills, accounts, currency, deeds, evidence of debt, negotiable instruments, check stock, jewelry, watches, jewels, gems, precious or semi-precious metals or stones, antiques, artwork, paintings, statues, fine art, furs, or similar valuables or other items whose values are difficult to ascertain or that by their nature cannot be readily replaced. Mili Storage reserves the right to refuse pick-up or request immediate removal of a Box or Property for any reason, including where it believes: (i) contains any prohibited Property or hazardous substances described in this Section; or (ii) represents a risk to the safety of any person, the security of the storage facility, or any other property stored at the storage facility.

Temperature and Climate Control

Mili Storage will use reasonable efforts to maintain the temperature and climate of the storage facility in which your Property is stored between. We will take reasonable steps to protect your items from the growth of mold or similar microorganisms. However, we cannot guarantee that mold or similar microorganisms may not develop on your Property. We are not liable for the natural growth of mold, or mildew or similar microorganisms on your Property. You assume the risk that mold or similar microorganisms could develop under these circumstances.

Right to Inspect

In the event of an emergency, suspected criminal activity, suspected storage of prohibited property or upon default of any of your obligations under this Agreement, Mili Storage shall have the right to inspect the contents of the Boxes and Property. Mili Storage is also authorized to comply with any subpoena, search warrant or similar government order related to the Property and shall not be liable to You for any loss or damage to the Property resulting from any such order.

Ownership Warranty

You warrant that You are the owner of the Property and have full authority to store the Property in accordance with this Agreement. You will be required to reimburse Mili Storage for any expenses reasonably incurred by us (including reasonable attorneys' fees) by reason of our compliance with your instructions in the event of a dispute concerning the ownership, custody or disposition of your Property.

Lien and Security Interest

In addition to any rights as exist at law, Mili Storage has and claims a general lien on all of your Property stored by Mili Storage for the following amounts, both presently incurred or to be incurred in the future: (i) storage charges and other Service charges; (ii) expenses necessary for preservation of your Property; (iii) expenses reasonably incurred by Mili Storage in the sale of your Property pursuant to applicable law; (iv) costs incurred by Mili Storage to enforce our rights under this Agreement (including interest, attorneys' fees and costs); and (v) other similar charges and expenses related to other Property, even if such Property has already been returned to You. Mili Storage further reserves a security interest in all Property described above (and the proceeds thereof) for all such charges, liabilities and expenses to the fullest extent the above described lien is prohibited by or is otherwise not permitted by law.

Disposal or Sale of Your Property upon Default

YOUR PROPERTY MAY BE SOLD TO SATISFY THE LIEN OR SECURITY INTEREST AS SET FORTH IN SECTION 14 IF YOU ARE IN DEFAULT. You will be in default under this Agreement if You fail to pay charges to Mili Storage when due. Mili Storage will provide You with a written notice of default by email, and if You fail to pay the amounts due or reclaim your Property within the time limit stated in the notice, Mili Storage may sell or otherwise dispose of your due or reclaim your Property within the time limit stated in the notice, Mili Storage may sell or otherwise dispose of your Property as permitted by applicable law. You will be responsible for all costs reasonably incurred by Mili Storage in connection with any such sale or disposal of your Property.

Photography, Audio, and Video Recording

When You are purchasing or using any of Mili Storage's Services, photography, audio, and video recording of You, your Property, or your residence may occur.

By purchasing or using any of Mili Storage's Services, You consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by Mili Storage and its affiliates and representatives. Images, photos and/or videos may be used to promote Mili Storage's Services, and shared on social media. You release Mili Storage, its employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or or sound recordings.

By purchasing or using any of Mili Storage's Services, You waive all rights You may have to any claims for payment or royalties in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication. You also waive any right to inspect or approve any photo, video, or audio recording taken by Mili Storage or the person or entity designated to do so by Mili Storage.

Waiver

If You fail to perform any obligation or are in default under this Agreement and we waive our right to exercise our remedies against You, such waiver is effective only in that instance and does not mean we waive any of our rights for any other failure or default by You.

Release of Your Information

You authorize Mili Storage to release any information related to You and your storage of Property under this Agreement as may be required by law or required by governmental authorities or agencies, law enforcement agencies or courts.

Limited Warranty and Disclaimer

Mili Storage warrants that the Services will be provided in a professional and workmanlike manner by personnel trained with respect to the Services. Except as provided in this Section, Mili Storage makes no representations or warranties of any kind, and expressly disclaims all other warranties, whether express, implied or statutory, including without limitation any warranty of merchantability or fitness for a particular purpose.

Governing Law

This Agreement, and all matters arising under or relating to this Agreement, shall be governed by and construed in accordance with the laws of the province where the Services are to be provided, without regard to its conflict of law principles.

Notice of Loss, Damage or Destruction of Property; Filing of Actions

You agree to use your best efforts to notify Mili Storage as soon as possible after delivery or return of your Property if You believe that any of your Property has been lost, damaged or destroyed by Mili Storage. Unless otherwise expressly provided by law, no action may be maintained against Mili Storage for loss, damage or destruction of your Property, unless You have notified us as provided in this Section 21, and unless such action is commenced within the earlier of one (1) week after (i) the Delivery Date or return of your Property; or (ii) the date Mili Storage notifies You of the loss, damage or destruction.

Notices

All notices from Mili Storage shall be sent to the e-mail address or phone number You provide to Mili Storage. Notices shall be deemed given when sent by e-mail or made by phone. All statutory notices shall be sent as required by law. You agree to give prompt written notice to Mili Storage of any change to your contact information or address.

Other Rights

Mili Storage, in addition to all other rights and remedies it has under this Agreement, may exercise any right or remedy with respect to the Property that it may have under applicable law or in equity.

Severability

If any term of this Agreement is found to be unenforceable or contrary to law, it shall be modified to the least extent necessary to make it enforceable, and the remaining portions of this Agreement will remain in full force and effect.

Survival

Any provision of this Agreement which imposes an obligation after termination of this Agreement shall survive the termination of this Agreement.

Permission to Communicate

You recognize that You are entering into a business relationship with Mili Storage, and hereby consent to Mili Storage phoning, faxing, texting, e-mailing and using social media to communicate with You for business-related communications and collection notices.

Force Majeure

Neither party shall be liable for delay or inability to perform any of its obligations under this Agreement to the extent caused by acts of God, or other events beyond its reasonable control, including but not limited to governmental actions, labor unrest, acts of terrorism, riots, unusual traffic delays or severe weather conditions.

Subcontracting and Assignment

Mili Storage may subcontract its obligations under this Agreement, in whole or in part, to its affiliates and third party vendors and subcontractors. Mili Storage may assign this Agreement, in whole or in part, to an affiliate or other third party upon sale or merger of Mili Storage without your prior consent. You may not assign this Agreement in whole or in part without Mili Storage's prior written consent.

Entire Agreement

The terms and conditions contained in this Agreement constitute the entire understanding between You and Mili Storage with respect to the subject matter of this Agreement and supersede all previous or contemporaneous oral or written communications, representations, agreements and understandings relating to the Services. No representations, inducements, promises or agreements, whether oral or otherwise, between You and Mili Storage that are not contained in this Agreement shall be of any force or effect. Without limitation to the foregoing, the terms and conditions of this Agreement shall govern to the exclusion of any carriage and/or storage terms and conditions inconsistent therewith that may be deemed to apply in accordance with the laws of the jurisdiction(s) in which the Services are to be provided.